This offer is drafted in accordance with the requirements of the Civil Code of Ukraine, the Law of Ukraine "On Electronic Commerce," the Law of Ukraine "On Consumer Rights Protection," and the Rules for the Sale of Goods on Order and Outside Commercial and Office Premises.
1. DEFINITION OF TERMS
Contractor – the party that publishes the offer and performs work related to the production, assembly, and delivery of furniture according to the order. The Contractor may be any person entitled to publish the offer or order information on the LANSOT Website. The Contractor’s identity becomes known to the Customer at the time of payment.
Customer – the party that accepts the offer and pays for the Contractor’s work.
Public Contract – a contract that establishes identical conditions for acquiring the Goods for all Customers, except those granted privileges under Ukrainian legislation, from the moment of its acceptance by Customers. The Public Contract includes this offer and the Order placed by the Customer.
Offer – a proposal by the Contractor, addressed to any individual or legal entity in accordance with Article 641 of the Civil Code of Ukraine, to enter into a contract with them under the terms stipulated in the Public Contract. The Offer takes effect from the moment it is published on the Website. The Offer is valid only if it fully matches the text of the Offer published on the LANSOT Website.
LANSOT Website – lansot.com.
Acceptance – the Customer’s full and unconditional agreement to the Contractor’s proposal to enter into this Public Contract under the terms outlined in the Public Contract. Acceptance occurs through the procedures described in this Offer.
Order – the Customer’s selection of specific items from the list of goods on the Website using the order acceptance system, or another description of the goods’ specifications that allows the Contractor to issue an Invoice for payment.
Material Defect – a defect that makes it impossible or unacceptable to use the Goods for their intended purpose, caused by the Contractor’s fault, reoccurring after correction for reasons beyond the Customer’s control, and exhibiting one of the following characteristics: the defect cannot be corrected at all, correcting the defect takes more than 14 (fourteen) calendar days, or the defect significantly alters the Goods from what is stipulated in the Public Contract.
Goods – furniture products with specifications established by the Order.
Delivery Failure – the Customer’s refusal of agreed delivery terms after confirming a delivery time slot or the impossibility of delivery due to the delivery location, chosen by the Customer, not meeting the technical conditions.
2. SUBJECT OF THE CONTRACT
The Contractor undertakes to transfer ownership of the Goods, as specified in the Order, to the Customer, and if such Goods are not in stock, to manufacture them and then transfer ownership to the Customer. The Customer undertakes to pay for and accept the Goods under the terms of this Contract.
This Contract is a mixed contract with elements of a sale and purchase agreement under Articles 655 and 656 of the Civil Code of Ukraine and a contract for services under Article 837 of the Civil Code of Ukraine.
Goods manufactured based on the Customer’s Order cannot be sold to other persons, except in cases of the Customer’s refusal or failure to accept the Order.
3. PRICE OF THE GOODS
The price of the Goods is the total of individual items, reflecting the prices set by the Manufacturer and determined based on the parameters selected by the Customer. The price of the Goods does not include the cost of delivery or additional related work at the delivery location. The cost of delivery and additional related work is agreed upon separately by the parties.
In the case of manufacturing Goods not currently in stock, the prices on the Website are for informational purposes only and may differ from the final price.
The price of the Goods is expressed in Ukraine’s national currency – hryvnia.
4. PROCEDURES FOR ACCEPTANCE, ORDER PROCESSING, DELIVERY, AND PAYMENT (PERFORMANCE TERMS)
Acceptance of this Offer is performed by the Customer by submitting a request for the Goods through the Website or another method agreed upon by the parties. After receiving the request, the Customer receives an invoice for payment of the Goods.
The Order is considered accepted for processing from the moment the Customer makes a prepayment according to the Invoice, which includes the price of the Goods. The Customer may cancel the Order before making the prepayment.
Upon receiving the invoice, the Customer is obliged to pay it within three days.
Delivery of the Goods will be performed within the timeframe specified in the Invoice.
The Customer must inform the Contractor of any conditions that may hinder or complicate the delivery of the Goods (including, but not limited to: lack of an elevator, narrow doorways, or no access road to the delivery location).
Delivery is carried out by the Contractor personally or with the involvement of third parties at a time and date agreed upon in advance with the Customer.
Payment for the Goods may be made by the Customer in the following ways:
Transferring the respective amount to the Contractor’s bank account using the banking details provided in the Invoice for the respective Goods issued by the Contractor.
Cashless payment through any bank based on the issued invoice.
The date of payment for the Goods by the Customer is considered the date the respective amount is credited to the Contractor’s bank account.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
The Contractor has the right to:
Request from the Customer a document confirming payment for the Goods (a scanned copy of such document is sufficient).
Suspend the fulfillment of its obligations in case of late payment for the Goods – until payment is made.
Choose the delivery method for the Goods if the Customer refuses to make such a choice.
Engage third parties – subcontractors (individual entrepreneurs and legal entities) – to fulfill obligations, both for the sale of finished Goods and for performing work related to the manufacture or delivery of the Goods.
The Contractor is obliged to:
Manufacture and transfer ownership of the Goods to the Customer within the established timeframe, in accordance with the Order specifications.
Coordinate delivery terms with the Customer.
Deliver the Goods to the Customer at the agreed date and time to the location chosen by the Customer and specified in the Invoice.
Inform the Customer about the availability of finished Goods or the need to perform manufacturing work.
The Customer has the right to:
Receive Goods of proper quality in accordance with the Order specifications, at the specified date and time.
Request the Contract to be formalized in writing at their discretion.
The Customer is obliged to:
Timely make payment (and prepayment) for the Goods.
Inform the Contractor about conditions that complicate delivery.
Provide unobstructed access to the location where the Goods will be installed.
Use the Goods solely for their intended purpose.
Accept and pay the remaining cost of the Goods within 10 (ten) calendar days after receiving notification of delivery availability (via phone call or text message).
Inform the Contractor of any change in the delivery address no later than 16:00 on the business day the delivery availability notification is received. If the Customer fails to inform timely about the address change, delivery to an incorrect address will be considered a Delivery Failure.
6. DELIVERY PROCEDURE
By the Contractor, subject to separate payment (to the entrance of the building or apartment).
By courier or forwarding service at the expense of the Customer or a third party.
Delivery includes transporting the Goods to their place of use, lifting them to the floor, assembling them, and removing packaging materials. Delivery does not include moving any items at the installation location, except for parts of the Goods themselves.
The width of the entrance and interior doorways at the location specified by the Customer must be at least 75 cm, and the height of these doorways must be at least 200 cm.
The free width of the passageway inside the location specified by the Customer must be at least 105 cm.
The free space from the doorway to the opposite wall must be at least 110 cm.
The width of the stairs in the building where the Customer’s specified location is situated must be at least 110 cm.
Unobstructed access to deliver the Goods into the premises, meaning no objects hinder delivery to the location specified by the Customer.
Unobstructed access for the transport vehicle used to deliver the Goods to the Customer’s specified location, including the unloading area.
Technical conditions of the premises for delivery, lifting, and assembly of Goods with a width (dimensions) exceeding 200 cm:
The width of the entrance and interior doorways at the location specified by the Customer must be at least 75 cm, and the height of these doorways must be at least 200 cm.
The free width of the passageway inside the location specified by the Customer must be at least 105 cm.
The free space from the doorway to the opposite wall is calculated individually.
The width of the stairs in the building where the Customer’s specified location is situated must be at least 110 cm.
Unobstructed access to deliver the Goods into the premises, meaning no objects hinder delivery to the location specified by the Customer.
Unobstructed access for the transport vehicle used to deliver the Goods to the Customer’s specified location, including the unloading area.
Additional conditions for delivering the Goods to the location specified by the Customer:
If the Customer specifies a location above the first (1st) floor, the Customer must provide reliable access for delivering the Goods (excluding portable ladders, etc.).
If the Customer specifies a location with spiral staircases, the possibility and cost of delivery must be agreed upon individually.
Each Delivery Failure incurs an additional fee of 700 (seven hundred) hryvnias payable by the Customer, and subsequent delivery terms are determined by the Contractor.
7. LIABILITY
For failure to perform or improper performance of obligations under the Public Contract, the Customer and the Contractor bear liability as provided by current Ukrainian legislation.
The amount of damages (both material and non-material) that may be paid to the Customer due to non-fulfillment or improper fulfillment of the Order, or other violations of the Customer’s rights under Article 22 of the Civil Code of Ukraine, is limited to 1% of the purchased Goods’ value.
The Contractor is not liable for:
Minor changes in the external appearance of the Goods.
Changes in the external appearance of the Goods due to changes in the type of parts provided by the Contractor’s suppliers.
Minor discrepancies in the color of the Goods from the Customer’s expectations, caused by the specifics of color rendering on certain monitor models or lighting conditions in the premises.
Delays and interruptions in fulfilling the Order if such delays and interruptions are not the Contractor’s fault.
Unlawful actions by the Customer.
The Customer’s transfer of their personal data to third parties.
The quality of the Goods under its warranty obligations if the Customer uses the Goods improperly.
8. TERM OF THE CONTRACT
The Contract takes effect from the moment of its acceptance by the Customer and remains in force until the full fulfillment of the parties’ obligations.
The Contract may be terminated:
By mutual agreement of the parties.
In case of cancellation of the Order.
By court decision.
In the event of force majeure circumstances that make fulfilling obligations impossible; force majeure circumstances are determined in accordance with legislation.
9. WARRANTY
The Contractor’s warranty obligations comply with Ukrainian legislation and commence from the moment the Goods are transferred.
The warranty period is 18 months but may be longer depending on the Goods. The Customer is informed of the warranty period at the time of transfer of the Goods or earlier upon the Customer’s request.
If the Customer identifies defects in the Goods during the warranty period, provided the Goods are used responsibly and for their intended purpose, the Customer is entitled to:
Free correction of defects by the Contractor or third parties authorized by the Contractor within a reasonable timeframe.
Unauthorized correction of defects in the Goods by the Customer without the Contractor’s consent releases the Contractor from warranty obligations.
The handling of Customer claims is conducted in strict compliance with Articles 7 and 8 of the Law of Ukraine "On Consumer Rights Protection" and the Procedure for Repair (Maintenance) or Warranty Replacement of Technically Complex Household Goods, approved by the Cabinet of Ministers of Ukraine Resolution No. 506 dated April 11, 2002.
10. FINAL PROVISIONS
All disputes arising from the non-fulfillment or improper fulfillment of the Public Contract’s terms are resolved through negotiations.
Disputes that cannot be resolved through negotiations are subject to judicial review in accordance with current Ukrainian legislation.
The invalidity of individual provisions of the Public Contract does not imply the invalidity of the entire Public Contract.
The Customer confirms that, from the moment of placing the Order, they have been informed about the inclusion of their voluntarily provided personal data in the Contractor’s personal data database.
The Customer permits the Contractor to perform all actions that, under the Law of Ukraine "On Personal Data Protection," are considered the processing of the Customer’s personal data, in accordance with the stated purposes of their processing, which include ensuring the implementation of economic, civil-law, tax relations, and relations in the field provided by the founding documents, accounting, human resource management, and operational activities with such data that allow linking a person to a specific object in their field of activity, in accordance with the Civil Code of Ukraine, the Commercial Code of Ukraine, the Tax Code of Ukraine, and the Law of Ukraine "On Accounting and Financial Reporting in Ukraine."
The Customer confirms that, from the moment of placing the Order, they are aware of their rights as provided by the Law of Ukraine "On Personal Data Protection."
The Customer permits access to personal data included in the Contractor’s personal data database to third parties in cases and under the procedure provided by current Ukrainian legislation and does not require notification of the transfer (dissemination) of personal data included in the database if such transfer (dissemination) is carried out solely for the purpose specified in this Contract.